ServiceNow dashboard at BMO
Built. Adopted.
From individual initiative to team use
An independently built dashboard, adopted across Network Operations for incident tracking and prioritization.
Enterprise Technology Professional
Network Operations Analyst at BMO
Shangirne
Kharbanda.
I work across critical banking infrastructure, cybersecurity and enterprise technology — connecting technical investigation, operational data, risk and automation to improve how systems and teams perform.
Cybersecurity · Infrastructure · Technology Risk · ServiceNow & ITSM · Data & Automation
Seeking full-time roles for 2027 · Open across Canada
M.Eng. Cybersecurity Engineering at Concordia University · Bilingual English / French
Technical thinking. Practical delivery.LONDON, UK
Infrastructure. Security. Business impact.Explore my work
Professional impact
Initiative with practical outcomes.
BMO enterprise operations
100+
incidents & requests / month
Technical investigation, service-impact analysis and coordinated resolution in regulated banking.
Security & risk assessments
Evidence to action
Client-facing assessment experience
Evaluate access controls, validate evidence and document risk-based remediation recommendations.
Enterprise collaboration
Knowledge shared
Documentation, training & coordination
Knowledge-base articles, technical presentations and coordination across teams and vendors.
Experience
Enterprise experience.
01
Network Operations Analyst
Critical banking operations, dashboard ownership and team enablement.
- Independently designed and implemented a ServiceNow dashboard adopted across Network Operations, consolidating incident tracking and helping the team prioritize work.
- Investigate 100+ incidents and requests monthly with approximately 95%+ SLA adherence, assessing root cause, service impact and escalation priorities.
- Correlate alerts, network traffic and technical evidence to identify dependencies and give responding teams a clear next action.
- Coordinate investigations with Security Operations, Systems Operations, Network Engineering, ATM Support and vendors within formal governance and change processes.
- Write knowledge-base articles and present investigation techniques and reporting workflows, helping colleagues adopt new tools and reuse troubleshooting knowledge.
- Apply Python, PowerShell and Bash to repeatable operational tasks where appropriate, supported by documented handoffs and technical validation.
- Earned multiple consecutive employment and internship extensions while continuing to deliver operational and team improvements.
How to read the operational figures
100+ monthly incidents and requests and approximately 95%+ SLA adherence are self-reported workload and service-level figures from my BMO role. The dashboard’s approximately 30% reduction in manual tracking/navigation effort is an estimate from my experience, rather than a formal time study. Its clearest outcome is adoption across the team.
02
IT & Cybersecurity Intern
Client-facing security and technology assessments across cloud and on-premises environments.
- Assessed cybersecurity and IT controls, including identity and access management, to support audit readiness and identify security risks.
- Gathered and validated evidence, analyzed vulnerabilities and documented risk-based remediation recommendations.
- Worked with technical and business stakeholders, using Excel, Power BI and SQL where relevant to support analysis and communicate findings.
03
Data & Information Security Intern
Network and security-event investigation within an Information Security Operations Centre.
- Monitored and analyzed network traffic, correlated SIEM events and investigated security activity with attention to network architecture and security controls.
- Documented investigation findings and supported incident-response improvements alongside the security operations team.
Research
Peer-reviewedpublication
Unified hybrid quantum classical neural network framework for detecting distributed denial of service and Android mobile malware attacks
Co-authored research in DDoS and Android malware detection. The paper credits my contributions to model implementation, comparative experiments and technical writing. Its binary HQCNN reports 99.86% accuracy on the study’s SDN DDoS dataset using real quantum hardware.
Read the publication (opens in a new tab)Credentials
A verified foundation.
CompTIA
CompTIA Security+
Verify Credential (opens in a new tab)Cisco
Cisco Certified Network Associate (CCNA)
Verify Credential (opens in a new tab)ISC2
ISC2 Certified in Cybersecurity (CC)
Verify Credential (opens in a new tab)Selected work
Explore the work.
Eight case studies, with clear ownership, decisions and deliverables.
Enterprise platforms & consulting
Translate operational needs into clearer workflows, requirements and useful reporting.
Security, infrastructure & risk
Investigate technical evidence, understand service impact and prioritize the next action.
Data, AI & automation
Turn data and experimentation into practical tools, insights and repeatable work.
Featured
Enterprise platforms
ServiceNow Workflow Design
Turning service requirements into workflows, access rules and testable acceptance criteria.
Academic / PersonalView Case Study
Featured
Applied AI & research
Published Quantum ML Research
Model implementation and comparative experiments for peer-reviewed threat-detection research.
Academic Capstone / ResearchView Case Study
Featured
Security monitoring & analytics
Sentinel Security Analytics
PowerShell event collection and authentication analytics, with a synthetic data walkthrough.
AcademicView Case Study
More work to explore
01
Infrastructure & security
Enterprise Security Lab
A self-hosted lab connecting identity, network attacks and defensive controls.
PersonalView Case Study
02
Investigation & evidence
Forensics & Incident Investigation
Correlating host and network evidence to reconstruct suspicious activity.
Academic / PersonalView Case Study
03
DevSecOps & automation
Secure Container Delivery
A security-integrated pipeline with a migration away from privileged Docker-in-Docker.
Academic / PersonalView Case Study
04
Technology risk & assurance
Technology Risk & Controls
Connecting control tests and evidence to risk-based remediation.
AcademicView Case Study
05
GenAI & productivity
AI Knowledge & Automation
Python workflows for source-grounded research, structured output and human review.
Academic / PersonalView Case Study
Capabilities
Technical depth. Business context.
Tools and practices from professional, academic and personal work.
Cybersecurity & Technology Risk
Assessing controls, investigating risk and translating evidence into remediation priorities.
Tools & practices
Network & Infrastructure
Understanding the systems, connections and dependencies behind enterprise services.
Tools & practices
IT Operations & Service Management
Supporting resilient operations through structured incident, change and knowledge management.
Tools & practices
Data & Analytics
Turning operational data into reporting, trends and clear technical insights.
Tools & practices
Cloud, DevOps & Automation
Connecting cloud technologies and repeatable workflows with secure engineering practices.
Tools & practices
Technology Consulting & Business Systems
Connecting requirements and technical decisions to useful, well-documented solutions.
Tools & practices
Education & achievements
Engineering. Security. AI.
2024 – May 2027 expected · Montreal, QC
Concordia University
Master of Engineering — Information Systems Security / Cybersecurity Engineering
Current GPA: 3.80 / 4.30
Institute for Co-operative Education
2020 – 2024
Vellore Institute of Technology
Bachelor of Technology — Computer Science and Engineering, AI/ML Specialization
GPA: 8.20 / 10.00
3rd Place
AtHackCTF 2025
Montreal, QC
One of Canada’s major cybersecurity competitions: 27+ hours of challenges spanning cryptography, OSINT, hardware exploitation, reverse engineering, malware analysis and web security.
Languages
EnglishFull professional / native-level proficiency
FrenchFull professional proficiency
About
How I approach a problem.
I enjoy turning an understanding of a system into something useful: a clearer investigation, a dashboard people adopt, or documentation that helps the next analyst.
Banking operations, client-facing assessments and AI research give me different ways to approach a problem. I’m bringing that foundation to full-time graduate and early-career roles in 2027, following expected graduation in May. Bilingual in English and French, and open to relocation across Canada.
Get in touch